Position: Marketing and administrative officer Hours per week: Part time 25 hours Salary: £22,000 – £25,000 (pro-rata) Reporting to: Sangam Trustees Purpose – To provide communication support across traditional and online channels; and administrative support to Sangam Team and Trustees. Duties Administrative Support – Deal with incoming emails, post and telephone calls for Sangam promptly and appropriately – Be the first point of contact for visitors to the centre Maintain security of IT records – Provide punctual admin support to Sangam Team when required – Hall Hire, Registry and other Services – Help maintaining and updating the hiring diary – Help follow up on enquiries and sell the value of Sangam’s venues – Help organise meetings with regards to booking rooms, arranging refreshments, confirming speakers, circulating members – Provide excellent customer service to all potential clients and users including communication, arranging for viewings, and other support tasks before, during or after bookings Communications – Help market Sangam by producing and circulating internal and external communications and publicity materials – Plan, create, publish and share new content on the website and across social media platforms. – Act as a webmaster for Sangam’s website and making all required changes and updates – Ensuring Sangam website is up to date with general information and ongoing news – Create and maintain a strong social media presence for Sangam across platforms such as (but not only) Facebook and Instagram – Ensure adherence to Sangam’s corporate branding – Contribute to fundraising initiatives, offering administrative support as needed Professional Development – Participate in volunteer and staff support and training – Work closely with all Sangam Team members and hold strong teamwork qualities to be part and promote the professional development of the entire team. Policies and procedures – Adhere to all organisational polices and procedures at all times – Be willing to undertake enhanced DBS disclosure TBC Please note: no job description can provide an exhaustive list of all duties and the post holder may on occasion be asked to undertake additional tasks within the scope of the role. Personal Specification: experience and skills Essential – Excellent oral, written and interpersonal communication skills Strong social media skills – Ability to multi-task and work well under pressure – Attention to detail – Excellent Time Management – Comprehensive understanding of all MS Office based applications Desirable – Experience of web development – Experience of working with a charity or social enterprise